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Privacy Policy Thank you for visiting our online shop. Protection of your privacy is very important to us. Below you will find extensive information about how we handle your data. 1. Access data and hosting You may visit our website without revealing any personal information. With every visit on the website, the web server stores automatically only a so-called server log file which contains e.g. the name of the requested file, your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request. These access data are analysed exclusively for the purpose of ensuring the smooth operation of the website and improving our offer. This serves according to Art. 6 (1) 1 lit. f) GDPR the protection of our legitimate interests in the proper presentation of our offer that are overriding in the process of balancing of interests. All access data are deleted no later than seven days after the end of your visit on our website. 2. Data collection and use for processing the contract and for opening a customer account We collect personal data that you voluntarily submit to us when you place an order or when you contact us (e.g. via contact form or e-mail). Mandatory fields are marked as such, because we absolutely need those data to process the contract or to process your contact request and you would otherwise not be able to send the order or the contact request. It is evident in each input form what data are collected. We use the data that you disclose to us to perform the contract and process your enquiries according to Art. 6 (1) 1 lit. b) GDPR. Insofar as you have given your consent according to Art. 6 (1) 1 lit. a) GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account. Upon completion of the contract or deletion of your customer account, any further processing of your data will be restricted, and your data will be deleted upon expiry of the retention period applicable under relevant regulations, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by law, of which we inform you in this notice. Your customer account can be deleted at any time. For this purpose you can either send a message to service_uk@felinaworld.com or use the contact us page available in your customer account. 3. Transfer of data We disclose your data to the shipping company in the scope required for the delivery of the ordered goods according to Art. 6 (1) 1 lit. b) GDPR. Depending on the payment service provider you have selected during the ordering process, we disclose the payment details collected for order processing purposes to the bank commissioned to handle the payment and, as the case may be, to the payment service provider commissioned by us or to the selected payment service. Some of those data are collected by the selected payment service providers themselves if you open an account with them. In such a case, during the ordering process, you must register with your payment service provider using your access data. In this respect, the privacy notice of the relevant payment service provider applies. 4. Email newsletter and postal advertisement E-mail advertising if you subscribe to the newsletter If you subscribe to our newsletter, we will regularly send you our e-mail newsletter based on your consent according to Art. 6 (1) 1 lit. a) GDPR, using the data required or disclosed by you separately for this purpose. You may unsubscribe from the newsletter service at any time. For this purpose, you can either send a message to service_uk@felinaworld.com or use the opt-out link in the newsletter. Upon unsubscription, we will delete your email address unless you have expressly consented to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice. Postal advertising and your right to opt out Unless you have not opted-out or you are a consumer who consumer has his habitual residence in Spain, we reserve the right to use your first and last name and your postal address for our advertising purposes, e.g. for sending interesting offers and information about our products by post. This serves the protection of our legitimate interests in promoting and advertising our products to customers according to Art. 6 (1) 1 lit. f) GDPR that are overriding in the process of balancing of interests. 5. Integration of the Trusted Shops Trustbadge We have integrated the Trusted Shops Trustbadge on this website in order to display our Trusted Shops Trustmark and offer the Trusted Shops products to customers after placing an order. This serves the protection of our legitimate interests in the optimal marketing of our offer according to Art. 6 (1) 1 lit. f) GDPR that are overriding in the process of balancing of interests. The Trustbadge and the advertised trust badge services are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany. With every use of the Trustbadge, the web server automatically saves a so-called server log file which contains e.g. your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request. Those access data are not analysed and are automatically overwritten no later than seven days after the end of your website visit. Other personal data are transferred to Trusted Shops only if you decide to use or have already registered to use Trusted Shops products after placing an order. In such a case, the contract concluded between you and Trusted Shops applies. 6. Cookies and web-analysis To improve the user experience on our website and enable you to use its certain features in order to show suitable products or conduct market research, some pages of this website use the so-called cookies. This serves the protection of our legitimate interests in the optimised presentation of our offer according to Art. 6 (1) 1 lit. f) GDPR that are overriding in the process of balancing of interests. A cookie is a small text file which is stored automatically on your end device. Some of the cookies we use are deleted after you close the browser session, i.e. when you close the browser (that’s the so-called session cookies). Other cookies are stored in your end-user device and enable us to recognise your browser when you visit us again (persistent cookies). To check the cookie storage period, you can use the Overview function in the cookie settings of your web browser. You can configure your browser for it to inform you whenever a page uses cookies and decide on a case-by-case basis whether to accept or reject the cookies on a given website or generally. Every browser has a different policy for managing the cookie settings. The browser’s policy is described in the Help menu of every browser and explains how you can change your cookie settings. To find out how to change the settings in your browser, see the links below: Internet Explorer™: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies Safari™: https://support.apple.com/kb/PH21411?locale=de_DE&viewlocale=en_USChrome™: https://support.google.com/chrome/answer/95647?hl=en&hlrm=enFirefox™: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferencesOpera™: https://help.opera.com/en/latest/web-preferences/#cookies Please note that disabling cookies may limit your access to some features of our website. Using of Google (Universal) Analytics for web analytics For the purpose of website analytics, this website uses Google (Universal) Analytics, a web analytics service provided by Google LLC (www.google.com). This serves the protection of our legitimate interests in the optimised presentation of our offer according to Art. 6 (1) 1 lit. f) GDPR that are overriding in the process of balancing of interests. Google (Universal) Analytics uses methods, like e.g. cookies, that enable an analysis of your use of the website. The information collected automatically by cookies about your use of this website are, as a rule, transmitted to and stored on a Google server in the United States. At the same time, as IP anonymisation is enabled on this website, the IP address will be shortened before being transmitted within the area of member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address will be sent to a Google server in the USA and shortened there. Generally, Google does not associate the anonymised IP address, transmitted from your browser through Google Analytics, with any other data held by Google. Google LLC is headquartered in the USA and is certified to the EU-US-Privacy Shield. You will see the up-to-date certificate < href="//www.privacyshield.gov/list">here. Based on this agreement between the USA and the European Commission, the latter has recognised entities certified to the Privacy Shield as those ensuring an adequate level of data protection. You may prevent the data generated by cookies and related to your use of the website (incl. your IP address) from being recorded and processed by Google by downloading and installing the browser plugin available through the following link: http://tools.google.com/dlpage/gaoptout?hl=en Alternatively to the browser plugin, you may click this link, to prevent Google Analytics from recording your data on this website in the future. In this process, an opt-out cookie will be stored on your end-user device. If you clear your cookies, you will have to click the link again. 7. Sending rating reminders by email Rating reminder by Trusted Shops If, when or after placing your order, you have given us your express consent to doing so according to Art. 6 (1) 1 lit. a) GDPR, we will disclose your e-mail address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne, Germany (www.trustedshops.com), so that they can email you a rating reminder. You may revoke your consent at any time by sending a message to service_uk@felinaworld.com or directly to Trusted Shops. 8. Contact possibilities and your rights Being the data subject, you have the following rights according to: • art. 15 GDPR, the right to obtain information about your personal data which we process, within the scope described therein; •art. 16 GDPR, the right to immediately demand rectification of incorrect or completion of your personal data stored by us; • art. 17 GDPR, the right to request erasure of your personal data stored with us, unless further processing is required - to exercise the right of freedom of expression and information; - for compliance with a legal obligation; - for reasons of public interest or - for establishing, exercising or defending legal claims; • art. 18 GDPR, the right to request restriction of processing of your personal data, insofar as - the accuracy of the data is contested by you; - the processing is unlawful, but you refuse their erasure; - we no longer need the data, but you need it to establish, exercise or defend legal claims, or - you have lodged an objection to the processing in accordance with art. 21 GDPR; • art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller; • art. 77 GDPR, the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority at your habitual place of residence or workplace or at our company headquarters. If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, restrict or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact us directly using the contact data provided in our site notice. Right to object If we process personal data as described above to protect our legitimate interests that are overriding in the process of balancing of interests, you may object to such data processing with future effect. If your data are processed for direct marketing purposes, you may exercise this right at any time as described above. If your data are processed for other purposes, you have the right to object only on grounds relating to your particular situation. After you have exercised your right to object, we will no longer process your personal data for such purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims. This does not apply to the processing of personal data for direct marketing purposes. In such a case we will no longer process your personal data for such... Read more
on 13 Jun 2019
Felinaworld.comis the Trading Name of Grow the future B.V. Our company is registered with the Amsterdam Chamber of Commerce in the Netherlands. Company Details: Company Name: Grow the future B.V. Trade Name: Felinaworld.com  Chamber of Commerce number: 55500056 VAT number:NL 8517 40 091 B01 Office Address Grow the future B.V.Felinaworld.comH.J.E. Wenckebachweg 49A1096 AK Amsterdam NL Contact information You can reach us    - by phone at +31 85 4019 813 from Monday till Friday: 09.30 - 17.00    - by Email at service_uk@felinaworld.com The European Commission provides a platform for online dispute resolution (ODR) which can be accessed at http://ec.europa.eu/consumers/odr/. Consumers have the possibility to use this platform for resolving their... Read more
on 13 Jun 2019
These General Terms and Conditions have been drawn up in accordance with the standards of the Dutch Consumer Association within the framework of the Self-Regulatory Coordination Group (CZ) of the Dutch Economic and Social Council (SER). They enter into force on 1 January 2012. IndicesArticle 1 - DefinitionsArticle 2 - Identity of the contractorArticle 3 - ApplicabilityArticle 4 - OfferArticle 5 - The contractArticle 6 - Right of withdrawalArticle 7 - Costs in case of withdrawalArticle 8 - Exclusion of the right of withdrawalArticle 9 - The priceArticle 10 - Compliance and warrantyArticle 11 - Delivery and performanceArticle 12 - Transactions for an indefinite period of timeArticle 13 - PaymentArticle 14 - ComplaintsArticle 15 - DisputesArticle 16 - Sectoral guaranteeArticle 17 - Additional or divergent provisionsArticle 18 - Amendment of general conditions Article 1 - DefinitionsThese conditions are defined as follows1. Cooling-off period: the period within which the consumer may exercise his right of withdrawal;2. Consumer: the natural person who is not acting in the exercise of a profession or business and who concludes a distance contract with the entrepreneur;3. Day: calendar day;4. Distance transaction: a distance contract for serial products and/or services, the obligation to deliver and/or purchase of which is spread over a certain period of time;5. Computer support: any means that allows the consumer or entrepreneur to store information sent to him personally in such a way as to make possible future reference and unchanged reproduction;6. Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;7. Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;8. Distance contract: a contract in which, under a distance selling scheme for products and/or services organized by the trader, one or more means of distance communication are used exclusively until the conclusion of the contract;9. Distance communication technique: means that it can be used to conclude a contract without the consumer or entrepreneur being brought together simultaneously in the same premises. Article 2 - Identity of the contractorFelinaWorld is an online shop run by Growthefuture BV. The company is based in Amsterdam, NL. - Postal address: Growthefuture BV - FelinaWorld, H.J.E. Wenckebachweg 49A, 1096 AK, Amsterdam, NL. - Telephone +31 20 20 20 20 470 44 44 22. You can contact us Monday to Friday from 9:00 to 17:00 CET. - E-mail address: service_uk@felinaworld.com - Chamber of Commerce Number: 55500056 - Intra-Community VAT No: NL 8517 40 091 B01 Article 3 - Applicability1. These general conditions apply to each offer of the contractor and to any distance contract concluded between the contractor and the consumer.2. Before the conclusion of the distance contract, the text of these general conditions will be made available to the consumer. If this is not reasonably possible, the consumer will be informed, before the conclusion of the distance contract, that the general conditions can be consulted at the premises of the contractor and that they will be sent to him at his request as soon as possible and without cost.3. If the distance contract is concluded by electronic means, the text of these general conditions may, by way of derogation from the provisions of the preceding paragraph and before the conclusion of the distance contract, be made available to the consumer by electronic means so that the consumer can easily store it on a durable computer medium. If this is not reasonably possible, the consumer shall be informed, before the conclusion of the distance contract, of the place where he can become aware of the general conditions by electronic means and shall be informed that these conditions will be sent to him at his request as soon as possible and free of charge by electronic means or otherwise.4. In the event that, in addition to these general conditions, specific conditions of products or services also apply, the second and third paragraphs shall apply by analogy and the consumer may always invoke, in the event of conflicting general conditions, the applicable provision which is more favorable to him. Article 4 - Offer1. If the offer is limited in time or condition, this is expressly stated in the offer.2. The offer includes a complete and precise description of the products and/or services offered. The description shall be sufficiently detailed for the consumer to be able to fully appreciate the offer. The images that the contracting party may use are a faithful reproduction of the products and/or services offered. The contractor is not bound by error 3. Each offer shall contain information making clear to the consumer the rights and obligations associated with the acceptance of the offer. This shall include, in particular, the following - the price, including VAT;- any shipping costs;- the manner in which the contract is to be performed and the action to be taken to that end;- the applicability or otherwise of the right of withdrawal;- the methods of payment, delivery or performance of the contract;- the time limit for acceptance of the offer, i.e. the time limit for maintaining the price;- the amount of the distance communication fee if the costs of using the distance communication technology are calculated on a basis other than the basic fee;- in the case of storage of the contract after its conclusion, the manner in which the consumer may consult it;- the way in which the consumer, before the conclusion of the contract, can be informed of the acts he does not want, as well as the way in which he can repair them before the conclusion of the contract;- the languages in which, in addition to Dutch, the contract may be concluded;- the codes of conduct to which the contractor is subject and the arrangements for electronic access by the consumer to those codes of conduct;- and the minimum duration of the distance contract in the case of a contract for the continuous or periodic supply of goods or services. Article 5 - The contract 1. Subject to the provisions of paragraph 4, the contract shall be concluded when the consumer accepts the offer and the conditions laid down therein are fulfilled.2. If the consumer has accepted the offer by electronic means, the contractor must promptly confirm receipt of acceptance of the offer by electronic means. Until receipt of such acceptance has been confirmed, the consumer may withdraw from the contract.3. If the contract is performed electronically, the contractor shall take appropriate technical and organizational measures to protect the electronic transmission of data and ensure a secure web environment. If the consumer can pay by electronic means, the contractor shall take appropriate security measures to that end.4. The entrepreneur may inquire, within the legal framework, whether the consumer can fulfill his payment obligations and all facts and factors relevant to conclude the distance contract in a justified manner. If on the basis of this research, the contractor has good reasons not to conclude the contract, he has the right to refuse a reasoned order or request or to link it to the fulfillment of the special conditions.5. The entrepreneur will send the following information to the consumer with the product or service, in writing or in such a way that the consumer can store it in an accessible manner on a durable computer medium:a. the address of the policyholder's establishment where the consumer may lodge a complaint;b. the conditions and procedures for the exercise of the right of withdrawal by the consumer are a clear indication that the right of withdrawal is excluded;c. information on existing after-sales service and guarantees;d. the data referred to in Article 4(3) of these conditions, unless the policyholder has already provided such data to the consumer prior to the performance of the contract;e. the conditions for terminating the contract if the duration of the contract exceeds 12 months or if the contract is for an indefinite period.6. If the contractor has undertaken to supply goods or services in series, the provision of the preceding paragraph shall apply only to the first delivery. Article 6 - Right of withdrawalIn the case of delivery of products:1. In the case of the purchase of products, the consumer may withdraw from the contract without giving reasons for a period of at least fourteen days. This cooling-off period shall begin on the day following that on which the product is received by the consumer or by a designated representative and communicated in advance by the consumer to the trader.2. During this period, the consumer shall treat the product and its packaging with care. Unpack or use the product only to the extent necessary to assess whether he wishes to keep the product. If you exercise your right of withdrawal, will return the product to the contractor with all accessories, if possible in the original condition and packaging, in accordance with the reasonable and clear instructions of the contractor. In case of provision of services:3. In the case of provision of services, the consumer may withdraw from the contract without giving reasons for a period of at least 14 days. This period starts with the conclusion of the contract.4. In order to exercise the right of withdrawal, the consumer will follow the clear and reasonable instructions given by the contractor at the time of the offer and/or, at the latest, at the time of the conclusion of the contract. Article 12 - Transactions for an indefinite period of time1. The consumer may withdraw at any time from a contract concluded for an indefinite period, subject to the rules of termination agreed for this purpose and for a period not exceeding one month.2. The duration of a given contract may not exceed two years. If it has been agreed that the distance contract will be tacitly extended in the event of the consumer's silence, the contract will continue as an open-ended contract and the period of termination after the continuation of the contract will be a maximum of one month. Article 13 - Payment1. Unless otherwise agreed, amounts due from the consumer shall be paid within 14 days of the start of the cooling-off period referred to in Article 6(1). In the case of a contract for the provision of services, this period shall begin after the consumer has received confirmation of the contract.2. When selling products to consumers, the advance payment to be provided for in the general conditions may never exceed 50%. Where an advance payment has been agreed, the consumer may not assert any right relating to the execution of the order or to the provision of the service(s) until the anticipated advance payment has been made.3. The consumer is obliged to inform the entrepreneur immediately of any errors in the payment data provided or mentioned.4. In the event of non-payment by the consumer, the contractor, subject to legal restrictions, has the right to charge the consumer reasonable expenses that he has previously communicated to the consumer. Article 14 - Complaints1. The policyholder shall have a complaint handling procedure with sufficient notice. It shall examine the complaint in accordance with that complaint procedure.2. Complaints concerning the performance of the contract shall be submitted to the contractor in full and in detail within a reasonable time after the consumer has discovered the defects.3. Requests for compensation submitted to the policyholder shall be answered within fourteen days of receipt. If it is foreseeable that the examination of a complaint will take longer, the policyholder shall reply within 14 days with an acknowledgement of receipt, indicating when the consumer can expect a wider response.4. If the parties are unable to agree on a solution to the complaint, there will be a dispute subject to resolution of the dispute. Article 15 - Disputes1. Contracts concluded between the entrepreneur and the consumer to whom these general terms and conditions refer shall be governed exclusively by Dutch law.2. Dispute resolution within the European Commission. The European Commission shall provide an online dispute resolution platform, available at the following address: http://ec.europa.eu/consumers/odr/. Consumers have the possibility to use this platform to resolve their disputes.3. A dispute will only be examined by the Dispute Committee if the consumer has submitted his complaint to the contractor within a reasonable time.4. The dispute must be submitted in writing to the Dispute Commission within three months of the dispute arising.5. When the consumer wishes to submit a dispute to the Dispute Commission, the contractor shall be bound by this choice. If the entrepreneur so wishes, the consumer must give his opinion in writing within five weeks of the entrepreneur's written request to that effect, if he also wishes to do so or if he wishes to submit the dispute to the court having jurisdiction to that end. If the contractor is not informed of the consumer's choice within five weeks, the contractor has the right to refer the dispute to the competent court.6. The Dispute Committee shall decide in accordance with the conditions laid down in the Rules of Procedure of the Dispute Committee. The decisions of the Dispute Committee shall be adopted by binding opinion.7. 1. The Dispute Commission shall not examine a dispute or complete the examination if the contractor has been declared to be in a state of suspension of payments, bankruptcy or has effectively ceased trading before the Commission examines the dispute at a hearing and a final decision has been taken. Article 16 - Additional or divergent provisionsAdditional provisions or derogations from these general conditions may not be detrimental to the consumer. They must be recorded in writing or in such a way that they can be stored in an accessible form on a durable computer medium. Article 17 - Amendment of general conditionsAmendments to these General Terms and Conditions shall enter into force only after they have been published in such a way that Article 7 - Costs in case of withdrawal1. If the consumer exercises his right of withdrawal, he may be charged only the shipping costs.2. If the consumer has paid an amount, the contractor will refund the amount as soon as possible, but within 30 days of reshipment or withdrawal. Article 8 - Exclusion of the right of withdrawalThe entrepreneur may exclude the consumer's right of withdrawal, provided that this is provided for in paragraphs 2 and 3. The exclusion of the right of withdrawal shall apply only if the contractor has clearly indicated this in the offer, at least sufficiently in advance of the conclusion of the contract.2. The exclusion of the right of withdrawal is only possible for products:(a) that the contractor has performed the services in accordance with the consumer's specifications;(b) which are clearly of a personal nature;(c) which by their nature cannot be returned;(d) which may rot or age rapidly;(e) the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence; as well as for :(f) newspapers and magazines sold by issue;(g) audio and video recordings and computer software the seals of which have been broken by the consumer;3. The exclusion of the right of withdrawal is only possible for services: a. as regards accommodation, transport, catering or leisure activities to be provided on a specific date or for a specific period;b. whose delivery has begun with the consumer's express consent before the end of the cooling-off period;c. relating to betting and lotteries. Article 9 - The price1. During the period of validity indicated in the offer, the prices of the products and/or services offered will not be increased, unless the prices change as a result of changes in VAT rates.2. By way of derogation from the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market that the entrepreneur cannot influence, in the face of variable prices. This dependence on fluctuations and the fact that the prices mentioned are indicative prices are mentioned in the offer.3. Price increases within three months of the conclusion of the contract are only permitted if they result from statutory regulations or provisions.4. Price increases starting three months after the conclusion of the contract are only permitted if the policyholder has concluded them, and (a) result from legal rules or provisions, or(b) the consumer has the right to withdraw from the contract on the day on which the price increase takes effect.5. The prices indicated in the offer of products and services shall include VAT. Article 10 - Compliance and warranty1. The Contractor guarantees that the products and/or services comply with the contract, the specifications mentioned in the offer, meet the requirements of reasonable quality and/or usefulness and comply with legal provisions and/or government requirements. If this has been agreed, the contractor also guarantees that the product is suitable for a purpose other than the normal one.2. A regulation offered as a guarantee by the contractor, manufacturer or importer does not eliminate any rights and claims that the consumer may have against the contractor under the law and/or the distance contract in the event of a breach of the obligations of the contractor. Article 11 - Delivery and performance1. The Contractor shall take the utmost care in receiving and executing orders for products and in assessing requests for services.2. The place of delivery is the address that the consumer has given to the company.3. Observing the provisions of article 4 of these general conditions, the company will execute the accepted orders promptly but within thirty days, unless a longer delivery time has been agreed upon. If delivery is delayed or if an order cannot be executed or can only be partially executed, the consumer will be informed at the latest one month after the placing of the order. In this case, the consumer has the right to terminate the contract of sale. 4. In the event of termination in accordance with the preceding paragraph, the contractor will refund the amount paid by the consumer as soon as possible and no later than thirty days after the termination of the contract.5. If delivery of an ordered product is not possible, the contractor will make every effort to make available a product to replace the ordered product. At the latest at the time of delivery is clearly and understandably indicated that it is being delivered a replacement item. In the case of replacement items, the right of withdrawal cannot be excluded. The costs of return shall be borne by the Contractor.6. The contractor assumes the risk of damage and/or loss of products until delivery to the consumer, unless otherwise expressly agreed. To this end in an appropriate manner, it is understood that, in the event of changes made during the period during which the offer is being made, the provision which is most advantageous to the consumer shall prevail. The Dutch version of these general terms and conditions of business shall be the sole basis for the interpretation of these general terms and conditions of... Read more
on 13 Jun 2019
You can always contact us  - by asking a question using the contact form below  - by sending an email to service_uk@felinaworld.com - by telephone at +31 85 4019 813 from Mondays to Fridays between 09.30 - 17.00 CET). - by post to our office address Growthefuture B.V - FelinaWorld, H.J.E. Wenckebachweg 49A, 1096 AK, Amsterdam.  If your inquiry is related to an order, please make sure to indicate your order number reference with your message. If you inquiry is related to a specific product, please indicate the product number reference with your message. You are always welcome... Read more
on 17 Apr 2019
You are always welcome at FelinaWorld ! FelinaWorld is the largest official licensed e-commerce retailer in Europe for the most popular Christmas villages collections and for artificial Christmas trees. Our product catalog include a selection of about 2000 products from the famous Christmas village brands: Lemax, Luville, Efteling & Jaegerndorfer and from the best artificial Christmas trees: Triumph Tree & Black Box trees. An excellent customer experience is of highest importance  at FelinaWorld and your order will always be processed with the greatest possible care. We offer the best products and excellent customer service with internet prices. Our services include safe and secure payment methods and we work with several transporter to deliver everywhere in Europe and in many countries overseas. Our deliveries are guaranteed and you will find with us a very trustworthy shop. Our online store is open 365 days a year, 24 hours a day. In other words, we are open all year round and not just before the Christmas period. You can always contact us. Our satisfied customers are the proof that we provide a valued shopping experience.  Prompt shipping & delivery The ordering and shipment process is fully automated. We work with several profesional service partners. Our fulfillment partner Montapacking takes care of the preparation of your parcels and we work with several transporters such as PostNL, DPD, UPS who will deliver your parcel at your location. When you place an order with us and if your order is placed before 22:00, your parcel will be prepared and shipped the same day! Shipping times varies with your delivery location but most parcels are being delivered within 1 to 5 days across Europe. Safe & Secure payments FelinaWorld proposes multiple safe payment options. These payment options depends on your country. Your orders can be paid with for instance credit card, Paypal, IDEAL or via bank transfer. For some countries, you can also pay after delivery.  Cancellation & Returns Did you order something, but have you changed your mind or it does not correspond to what you expected? Within 14 days after receiving a product, you can return the product it in the original and undamaged packaging and we shall refund your order. Guarantee FelinaWorld is an official retailer of all the products displayed in the shop. We have long lasting relationships with all of the manufacturers and this provides you with the assurance of product guarantees because you can always claim the manufacturer guarantee. This means you have a minimal guarantee of 12 months and the accompanying guarantee conditions of the specific product. Quality of service FelinaWorld is one of the few online stores to be certified with Trusted shops. This European quality certification is renewed every year and you can be ensured that FelinaWorldcomplies with the highest standards of quality for online commerce. Your orders are safe with FelinaWorld! Our company details FelinaWorld is a shop from the company Growthefuture BV. It is established in  Amsterdam , NL. Office adress Growthefuture BV / FelinaWorld H.J.E. Wenckebachweg 49A 1096 AK Amsterdam NL Telephone +31 20 470 44 22.  You can contact us by phone from Mondays to Fridays between 9:00 - 17:00 CET. Chamber of commerce number 55500056 Tax number NL 8517 40 091... Read more
on 17 Apr 2019