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I want to cancel or exchange a product - Parcel is not sent yet

When your parcel is not sent yet and you want to cancel or exchange a product within your order, please call customer service so that the automated shipment process can be rapidly stopped. You can contact FelinaWorld by phone on9:00 - 17:00 CET 9:00 - 17:00 CET from Mondays to Fridays between9:00 - 17:00 CET.

I want to return or exchange a product - Parcel is already sent

When your order has been shipped already and you want to exchange a product within your order, you will need to return the product before we can proceed to the exchange. You can cancel and exchange a product without giving any reason within fourteen days. The exchange period expires fourteen days after the day on which you have received your delivery.

Return within 30 days

For your exchange request to be receivable, you need to initiate a return and exchange procedure within 30 days. To do so, you need to notify us of your decision by post, by telephone or by email. You can send us a ticket or message and initiate a return and exchange procedure from your customer account dashboard. You can issue a return and exchange request here.