Who is Felina World?
FelinaWorld.com is the biggest licensed internet dealer in Europe of Departments 56, Lemax, and Luville products. We also have a large collection of Dickensville Elfsteden and Heartland Valley products.
Felinaworld.com also specializes in music boxes and charming gifts of the well-known brands like Lilliput Lane, Mr. Christmas, Krinkles, Snow Babies, Beatrix Potter, Disney Traditions, Border Fine Arts, Comic & Curious Cats, Possible Dreams, Cherished Teddies en Heartwood Creek.
We value an excellent customer experience and your order will always be processed with the greatest possible care. At FelinaWorld.com your order is processed with better service than a traditional retail store, but for our low internet prices.
Next to our large selection of over 2000 products, FelinaWorld.com offers you all the advantages of safe payment methods, shipping everywhere in Europe, clear product guarantees, and a trustworthy shop.
You are always welcome at FelinaWorld.com.
Our online store is open 365 days a year, 24 hours a day. In other words, we are open all year round, and not just during the autumn and Christmas period. You can always reach us by email. Our satisfied customers are the prove that we provide a valued shopping experience.
Our customers buy at FelinaWorld.com because:
You have at your disposal the largest collection of Department 56, Lemax, and Luville products. We can deliver these from stock.
We can deliver your order anywhere in Europe, at home or at your work.
Your order will arrive within a few days when the products are in stock (shipping times vary with location).
We offer several safe payment options.
FelinaWorld.com is one of the few online stores to be certified with the Home shopping quality label (Thuiswinkel waarborg).
The Home shopping quality label is the Dutch quality label for companies which sell products and/or services through the internet, catalogs, mail, etcetera to consumers. As a customer you can have faith that companies certified with this quality label will abide by the relevant laws and legislation and the Home shopping code of conduct as set forth by the Thuiswinkel Waarborg foundation.
When you place an order at a shop with the Home shopping quality label it guarantees you:
• You know exactly who it is that you do business with.
• Terms and conditions, as set forth by the Home shopping quality label in cooperation with the Dutch Consumer Association (Consumentenbond).
• Independent mediation for complaints and disputes.
• Compulsory independent yearly recertification of the shop by the Home shopping quality label.
FelinaWorld.com has been fully certified by the Home shopping quality label since 2008!
FelinaWorld.com has multiple safe payment options. Orders can be paid with for instance direct bank transfer, PayPal, credit card, or IDEAL. It is also possible to pay cash on delivery.
FelinaWorld.com is the official dealer of all the products displayed at felinaworld.com, and not a parallel importer. This provides you with the assurance of product guarantees because you can always claim the manufacturer guarantee. This means you have a minimal guarantee of 12 months and the accompanying guarantee conditions of the specific product.
Shipping to any address
Products that are in stock will be shipped with 24 to 48 hours. For orders above €50,00 the shipping costs for an address within the Netherlands are only €3.95.
Newly announced products can be pre-ordered free of charge. This way you are sure to receive your desired product, as soon as the product is in stock.
Did you order something, but have you changed your mind upon receiving the item? Within 14 days after receiving a product, you may always return it in the original and undamaged packaging.