When you would like to cancel an order that has not been shipped yet, you can simply write an email between 09:00AM CEST till 05:00PM CEST to firstname.lastname@example.org . Please state cancel an order followed by the order number in which you would like to cancel.
When you have received your order, but for some reason it doesn’t match your expectations, you are able to return the product(s) within 14 days from the moment you’ve received the product(s). You do not need to state your reason for returning the products.
After FelinaWorld has received the returned product(s), you will receive the amount of the purchased price within 30 days. This will be transferred back to your bank account or you can make a new order.