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Customer groups within FelinaWorld.com

Within FelinaWorld.com we have the following customer groups:

(1) Guest: You have no account and order without logging into an account. As a Guest you do not build up any discount for our Loyal Customer Program. In fact, you do not take part in the customer loyalty program of FelinaWorld.com

(2) General (= registered): You have registered with FelinaWorld.com and you have a private account. From this moment on you are building up customer loyalty for the Cutomer Loyalty Program of FelinaWorld.com

(3) Loyal Customers – Bronze: Customers in the group ‘Loyal Customers – Bronze’ regularly receive coupon codes for a 5% discount on the order amount of a new order. This discount is directly redeemable on the order. A registered customer automatically enters the ‘Loyal Customers – Bronze’ customer group as soon as his total order amount (for all orders together) in the past two years exceeds the 200,- euro boundary.

(4) Loyal Customers – Silver: Customers in the group ‘Loyal Customers – Silver’ regularly receive coupon codes for a 8% discount on the order amount of a new order. This discount is directly redeemable on the order. A registered customer automatically enters the ‘Loyal Customers – Silver’ customer group as soon as his total order amount (for all orders together) in the past two years exceeds the 500,- euro boundary.

(5) Loyal Customers – Gold: Customers in the group ‘Loyal Customers – Gold’ regularly receive coupon codes for a 10% discount on the order amount of a new order. This discount is directly redeemable on the order. A registered customer automatically enters the ‘Loyal Customers – Gold’ customer group as soon as his total order amount (for all orders together) in the past two years exceeds the 1.000,- euro boundary.

(6) Loyal Customers – Premium: Customers in the group ‘Loyal Customers – Premium’ regularly receive coupon codes for a 15% discount on the order amount of a new order. This discount is directly redeemable on the order. A registered customer automatically enters the ‘Loyal Customers – Premium’ customer group as soon as his total order amount (for all orders together) in the past two years exceeds the 1.500,- euro boundary.
The discounts for the various customer groups do not apply to the special offers. When an item has a special offer price, no more further discounts are calculated.

For more information about thecustomer groups and how you can enter a specific customer group, see the following page: Customer Loyalty