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Delivery of an order


General Information regarding delivery of your order:

o  Orders will be processed from Monday till Friday from 08:00 till 22:00 hours;

o  Orders placed before 12:00 hours and in stock will be processed and shipped the same day;
o  The customer is responsible for all additional (shipping)costs which can occur due to incorrect address or refusal of the parcel with delivery;
o  If a package is returned without reason to Felina World, we will contact you by email and / or telephone to solve the problem in a short time;
o Shipments are not possible to PO Boxes or APO addresses; 
o  Felina World is not responsible for the holding of packages by customs;
o  Outside the EU import taxes or customs duties are calculated as the order arrives the country of destination. As a customer you are responsible for these costs, which vary from country to country. The height of this amount is calculated by the customs of the country where the order is delivered. If you want to know whether you must pay for these rights, please contact the customs of the country;
o  The Felina World shipping costs are including packaging.


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