Frequently Asked Questions

Order & Payments

1. Add or remove articles from my order?
2. What are the payment options for my country?
3. My payment failed or was declined
4. Problem with my discount/ coupon code
5. Stocks and Pre-order Information

Shipping & Delivery

1. Track package or check order status?
2. What are the delivery costs and times?
3. Can I adjust the delivery address or the delivery date?
4. Can I pick up my order?

Cancellations & Returns

1. How long can I return ordered items? (right of revoke)
2. How do I return or exchange a product ?
3. Can I also exchange items ordered online?
4. Can i still cancel my order?
5. Trusted Shops guarantee

Service & Guarantee

1. Received a defective or damaged item?
2. Items missing from my order?
3. Received wrong item(s)?
4. Is a Lemax adapter or accessory missing?
5. Trusted Shops guarantee

Customer Account & Loyalty

1. My customer account
2. What are the customer loyalty program benefits?
3. I want to subscribe/unsubscribe from the newsletter
4. I want to change my personal information
5. What are the advantages of the affiliate program?

View All 6 articles

About Us

1. Who are we?
2. Contact us
3. What are the general terms and conditions?
4. Company information & legal mention
5. What is your Privacy & Cookies Policy?