Who are we?

You are always welcome at FelinaWorld !

FelinaWorld is the largest official licensed e-commerce retailer in Europe for the most popular Christmas villages collections and for artificial Christmas trees. Our product catalog include a selection of about 2000 products from the famous Christmas village brands: Lemax, Luville, Efteling & Jaegerndorfer and from the best artificial Christmas trees: Triumph Tree & Black Box trees.

An excellent customer experience is of highest importance  at FelinaWorld and your order will always be processed with the greatest possible care. We offer the best products and excellent customer service with internet prices. Our services include safe and secure payment methods and we work with several transporter to deliver everywhere in Europe and in many countries overseas. Our deliveries are guaranteed and you will find with us a very trustworthy shop.

Our online store is open 365 days a year, 24 hours a day. In other words, we are open all year round and not just before the Christmas period. You can always contact us. Our satisfied customers are the proof that we provide a valued shopping experience. 

Prompt shipping & delivery

The ordering and shipment process is fully automated. We work with several profesional service partners. Our fulfillment partner Montapacking takes care of the preparation of your parcels and we work with several transporters such as PostNL, DPD, UPS who will deliver your parcel at your location.

When you place an order with us and if your order is placed before 12:00, your parcel will be prepared and shipped the same day! Shipping times varies with your delivery location but most parcels are being delivered within 1 to 5 days across Europe.

Safe & Secure payments

FelinaWorld proposes multiple safe payment options. These payment options depends on your country. Your orders can be paid with for instance credit card, Paypal, or IDEAL. 

Cancellation & Returns

Did you order something, but have you changed your mind or it does not correspond to what you expected? Within 14 days after receiving a product, you can return the product it in the original and undamaged packaging and we shall refund your order.

Guarantee

FelinaWorld is an official retailer of all the products displayed in the shop. We have long lasting relationships with all of the manufacturers and this provides you with the assurance of product guarantees because you can always claim the manufacturer guarantee. This means you have a minimal guarantee of 12 months and the accompanying guarantee conditions of the specific product.

Quality of service

FelinaWorld is one of the few online stores to be certified with Trusted shops. This European quality certification is renewed every year and you can be ensured that FelinaWorldcomplies with the highest standards of quality for online commerce. Your orders are safe with FelinaWorld!

Our company details

FelinaWorld is a shop from the company Tuincentrum Osdorp BV. It is established in  Amsterdam , NL.

Office adress

• Felinaworld.com
• Rietwijkerdwarsweg 2a
• 1432 JD Aalsmeer
• Netherlands

Telephone ++31 85 4019 813  You can contact us by phone from Mondays to Fridays between 09.30 - 17.00

Chamber of commerce number 33237298

Tax number NL803331691B01